Refund policy

RETURNS & REFUNDS POLICY

Return Window

We offer a 7-day return policy, which means you have 7 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

Item must be unworn, unused, and in new condition
Original tags must be attached
Item must be returned in its original packaging
Proof of purchase is required

Items showing signs of wear, washing, use, damage, odor, or alteration will not be accepted.

Restocking Fee

All approved returns are subject to a restocking fee equal to 25% of the original purchase price of each item returned.

The restocking fee is calculated per item, not per order
The fee is deducted from the refund or store credit issued

No “Change of Mind” Returns

We do not accept returns due to change of mind, buyer’s remorse, incorrect size preference, or personal preference after purchase.

Please review sizing charts and product descriptions carefully before ordering.

How to Start a Return

To request a return, contact us at sales@shoprivalgear.com within 7 days of delivery.

If your return is approved, you will receive return instructions.

Customers are responsible for all return shipping costs
We do not provide prepaid return shipping labels

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, you must contact us at
sales@shoprivalgear.com within 48 hours of delivery so we can evaluate the issue and make it right.

Failure to report issues within this timeframe may result in the claim being denied.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

Custom, made-to-order, or personalized items
Sale or clearance items
Gift cards
Perishable goods
Personal care items
Hazardous materials, flammable liquids, or gases

If you are unsure whether an item qualifies, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.

To exchange an item:

Return the eligible item following the return process.
Once approved, you will receive an E-Gift Card for the item’s purchase price minus the 25% restocking fee per item.
Use the E-Gift Card to place a new order.

This ensures the fastest turnaround and accurate inventory availability.

Refunds

Once your return is received and inspected, Shop Rival Gear will issue a refund for the item’s purchase price minus the 25% restocking fee per item returned.

Refunds are processed to the original payment method
Original shipping costs are non-refundable

Shipping Address Responsibility

Shop Rival Gear is not responsible for orders lost or delayed due to incorrect or incomplete shipping information provided at checkout.

If a package is marked undeliverable and returned to us, a refund may be issued minus shipping costs and applicable restocking fees
If a package is marked delivered but not received, the customer is responsible for contacting the carrier to resolve the issue

RETURN MAILING ADDRESS

Please include the returned item along with a short note referencing your order number.

Attention: Shop Rival Gear
2336 23rd Street, Suite 1
Columbus, NE 68601
United States

Need Help?

If you have questions or need assistance, contact us at
📧 sales@shoprivalgear.com

Thank you for supporting Shop Rival Gear.